Ah, the front desk! It’s like the heartbeat of Rampage Athletics, and I take immense pride in knowing each and every athlete in our gym—and typically matching them with their parents, too! But let’s be real: I’m just one person juggling a full-time job, and Morgan is right there with me. And with Haile off at college over 600 miles away, there’s only so much she can contribute from afar.
As many of you know, Morgan and I attended a gym owners’ conference back in June (thanks for your understanding during the fireworks setup, and a special shout-out to Haile for holding down the fort—or should I say, tent?). When we walked into that conference, we thought we’d pick up a few tips, but we left with a treasure trove of invaluable information! We had planned for a little date night, but instead, we found ourselves chatting with other gym owners until 9 or 10 PM each night, soaking in their successes and learning from their mistakes.
While all the sessions were fantastic, one that truly stood out was the front desk class. How many times have you come into the gym needing an answer, only to find Morgan or me unavailable? We realized we needed a dedicated team at the front desk to assist you with everything from class changes to payments, and yes, even those pesky bathroom runs (we know how that can be!).
So, upon our return, I went on a mission—not just for a physical front desk (because, believe it or not, we didn’t even have one before!) but also for staff who could help make your experience smoother. You’ll still see us at the front desk, but now you’ll also meet Meaghan (the other one!), Allix, and Taelor, who are all stepping up to ensure you get the answers you need!
A Welcoming Atmosphere
Our newly upgraded front desk area has transformed the entrance into a bright, inviting space that embodies the spirit of Rampage Athletics. It’s not just functional; it’s a clear message that we’re committed to providing excellent service from the moment you step through our doors!
Meet Our Front Desk Team
Our friendly front desk staff is fully equipped to handle a variety of tasks:
Payments & Accounts: Need to make a payment or have questions about your account? We’re here to help!
Class Changes & Enrollment: Switching classes or signing up for new ones? Just ask!
Upcoming Programs & Events: Curious about what’s coming up? We have the scoop!
General Inquiries: From quick questions to detailed information, we’ve got you covered.
Event Details: While we initially communicate these through Morgan, Haile, and me, our front desk staff can provide further clarification.
Check-Ins: Have an athlete who needs checking in outside of class? We can take care of that too!
Reward System: Questions or updates on our reward system? Just let us know!
Trial Athletes: We’ll guide trial athletes from sign-up to enrollment.
Facility Tours: Interested in a tour? We’d love to show you around!
Communication: We’ll send out any necessary updates, ensuring you stay informed.
Phone Calls and Texts—We’ve Got You Covered!
Exciting news! We just got an actual front desk phone this week—talk about moving up! This means you can now reach us easily by phone or text, allowing for even quicker communication. Whether you have a question, need to switch classes, or just want to say hi, we’re just a call or text away!
Streamlining Communication
The front desk team plays a crucial role in keeping communication flowing smoothly between coaches and parents. Whether it’s managing last-minute schedule changes, signing up for events, or addressing your concerns, we’re here to ensure every family feels connected to the Rampage community.
Future Enhancements
Looking ahead, we’re committed to continuing training our front desk staff and enhancing our reception area to keep it a supportive hub for our athletes and families. Our goal is to make Rampage Athletics a place where everyone feels valued and cared for.
